Kapture CX, an Agentic AI-powered customer experience platform, has appointed Gaurav Prakash as Senior Director of Enterprise Sales to drive and scale its enterprise function across India with a global perspective.
With 14 years of SaaS experience across EdTech, ProcureTech, and CX, Prakash’s expertise will be key as Kapture positions itself as the only fully homegrown end-to-end CX suite in India. Previously with Freshworks and PwC, he has a strong track record in scaling enterprise operations.
The leadership sees his appointment as pivotal to accelerating growth, tapping into the rising demand for agentic AI CX solutions, and strengthening Kapture’s market leadership.